Robert L Cross
Harvard Business Review Press
"There is a force in our everyday lives that we aren't even aware of-and it's so powerful it threatens to derail otherwise promising careers and lives: microstress. It's the hidden epidemic of small moments of anxiety that infiltrate both our work and personal lives. Because each individual microstress is so small, it doesn't trigger the normal stress response in our brains to help us deal with it. Instead, the microstress just embeds in our minds,...
Networks of relationships among employees are increasingly the means by which organizations create value and foster innovation. From ten years of research tracking top-performing leaders at over 60 companies, Professor Cross found that successful leaders manage informal networks to compensate for weaknesses in formal structures, and thus improve collaboration, knowledge-sharing and best practices. In doing so, they are less susceptible to the loss...