"It's a truth universally acknowledged that terrible apologies are the worst. We've all been on the receiving end, and oh, how they make us seethe. Horrible public apologies--excuse laden, victim blame-y, weaselly statements--often go viral instantaneously, whether they're from a celebrity, a politician, or a blogger. We all recognize bad apologies when we hear them. So why is it so hard to apologize well? How can we do better? How could they do better?...

Offers a step-by-step primer on using appropriate apologies as a means of improving company integrity and employee morale.

"When Zach's little brother takes his toy without asking--again--Zach gets really mad!"--P. [4] of cover.

A girl takes out her anger on an innocent snail, who, in turn, seeks a sincere apology.

When Bear breaks a little girl's kite, she thinks he is a "HORRIBLE BEAR!"--until she makes a mistake of her own and learns the power of saying "I'm sorry."

"In her entrancing, heartfelt new memoir The Forgiveness Tour: How to Find the Perfect Apology, Shapiro wrestles with how to exonerate someone who can't cough up a measly "my bad" or mumble "mea culpa." Seeking wisdom, she explores the billion-dollar Forgiveness Industry touting the personal benefits of absolution, where the only choice on every channel is: radical forgiveness. She fears it's all bullshit. Desperate for enlightenment, she surveys...

""When your friend gets so mad, they won't talk to even after you apologize-how would you respond? In this choose-your-own-ending picture book, Joey makes fun of his friend Presley in front of the whole math class. Presley gets so angry that she won't talk to him. Will she accept his apology and save their friendship? Readers make choices for Joey, with each story path leading to different outcomes. Includes four endings and discussion questions.Expressive...

Little Penguin has a problem...his friend Kenneth is upset! And it's all because Little Penguin ate Kenneth's deliciously yummy razzle dazzle seaweed lollipop! Little Penguin's tried everything he can think of to make it up to Kenneth but nothing seems to help--not even a hug! Can YOU help him save the day?

Even though Tumford the cat is well loved by George and Violet Stoutt, they despair of ever teaching him to apologize when he does something wrong.

"SuperJoe--superhero in the making--is far too busy to say sorry. He tears around the house sending invading space aliens back into orbit, rescuing passengers from sinking ships, and bravely facing prehistoric perils, while leaving a trail of broken toys, spilled bath water and displaced goldfish in his wake. But one sound keeps interfering with his supersonic hearing...and that's the sound of his little sister crying. Can SuperJoe swallow his pride...